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How to contact Support

Please include your AWS Account ID in the message.

Support Levels

Support comes in Basic and Gold levels.
  • Basic provides access to free email and phone support with up to 24 response time.
  • Gold includes live phone and email support.

Free tiers (perpetual free micro instances) are limited to Basic support.  

Upgrade Your Support Level at No Extra Cost During Your Free Trial

You can upgrade at no extra cost during your free trial (first 30 days, all instances) period. 

To receive your FREE 24/7 phone support, either:


General email address

Free Trial Signup


9 East 40th Street
New York, NY 10016

+1 718-489-2949


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